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Privacy Policy

Last Updated: November 10, 2023

At Allitquies Bus Tours ("we," "us," or "our"), we are committed to protecting your privacy and the personal information that you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at allitquies.com or use our services.

Please read this privacy policy carefully. By accessing our website and using our services, you consent to the practices described in this policy.

Information We Collect

We collect information in the following ways:

Personal Information You Provide to Us

We may collect personal information that you voluntarily provide to us when you:

  • Complete contact forms or subscribe to our newsletter
  • Book tours or request quotations
  • Create an account
  • Participate in promotions or surveys
  • Contact our customer service

This information may include:

  • Contact information (name, email address, phone number, mailing address)
  • Booking details and preferences
  • Payment information (though we do not store complete credit card details)
  • Communications with us
  • Demographic information

Information Automatically Collected

When you access our website, we may automatically collect certain information through cookies and similar technologies, including:

  • Device information (type of device, operating system, browser type)
  • Log data (IP address, access times, pages viewed)
  • Location information
  • Cookies and tracking technologies

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and manage your tour bookings
  • Respond to your inquiries and provide customer support
  • Send administrative information, updates, and marketing communications
  • Personalize your experience on our website
  • Monitor and analyze usage patterns and trends
  • Protect against, identify, and prevent fraud and other illegal activities
  • Comply with legal obligations

Legal Basis for Processing (for EEA users)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information is as follows:

  • Contractual necessity: Processing is necessary to perform the contract we have with you (such as when you book a tour)
  • Legitimate interests: We process information for our legitimate business interests, such as fraud prevention, marketing, and improving our services
  • Consent: We process information with your consent (such as when you opt-in to receive marketing communications)
  • Legal obligation: We may need to process your information to comply with legal requirements

Disclosure of Your Information

We may share your information with:

  • Service providers: Third parties that help us deliver our services (payment processors, email service providers, etc.)
  • Business partners: Hotels, attractions, and other tourism providers necessary to fulfill your bookings
  • Legal requirements: When required by law or to protect our rights
  • Business transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These tools help us provide a better user experience, analyze site usage, and assist in our marketing efforts.

Our website uses the following types of cookies:

  • Necessary cookies: Essential for basic website functionality
  • Preference cookies: Allow the website to remember your preferences
  • Analytics cookies: Help us understand how visitors interact with our website
  • Marketing cookies: Used for advertising purposes

You can manage your cookie preferences through our cookie consent manager or your browser settings. For more details, please see our Cookie Policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Legal requirements

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to rectify inaccurate information
  • The right to erase your personal information
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent

To exercise these rights, please contact us using the details provided at the end of this policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, destruction, or damage. While we strive to protect your information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country.

When we transfer personal information from the European Economic Area (EEA) to other countries, we ensure that appropriate safeguards are in place to protect your information, such as Standard Contractual Clauses approved by the European Commission.

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that we have inadvertently collected information from a child, please contact us so that we can promptly take appropriate action.

Links to Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by us. This Privacy Policy applies only to our website. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any modifications indicates your acceptance of the updated Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Allitquies Bus Tours
Nørregade 28, 1165 Copenhagen, Denmark
Email: [email protected]
Phone: +45 3316 3000

Data Protection Officer

Our Data Protection Officer can be contacted at [email protected] for any data protection related inquiries.

Supervisory Authority

If you are located in the European Economic Area and believe that we have not properly addressed your concerns, you have the right to lodge a complaint with your local data protection authority.

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