Have questions about our tours? Need help planning your Danish adventure? Reach out to our friendly team!
Nørregade 28, 1165 Copenhagen, Denmark
Monday - Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 2:00 PM
Sunday: Closed
Find quick answers to common questions about our tours and services
We recommend booking at least 2-3 weeks in advance for standard tours, especially during the peak summer season (June-August). For custom tours or large group bookings, 4-6 weeks notice allows us to create the perfect itinerary for you.
Bookings can be canceled with a full refund up to 7 days before the tour date. Cancellations within 3-7 days receive a 50% refund. Unfortunately, we cannot offer refunds for cancellations less than 3 days before the tour. We recommend travel insurance for unexpected circumstances.
Yes, our modern fleet includes vehicles with wheelchair accessibility. Please notify us of any special requirements when booking so we can ensure the appropriate bus is assigned to your tour and plan accessible routes at attractions.
Yes, we offer pickup from most hotels in central Copenhagen for our Copenhagen Explorer tour. For other tours, we typically have designated pickup points in convenient city center locations. Custom tours can include specific pickup locations by arrangement.
Our standard tours are conducted in English. We can also provide guides who speak German, French, Spanish, Italian, and Scandinavian languages with advance notice. Please specify your language preference when booking.
Our standard tours accommodate up to 20-25 people to ensure a quality experience. For larger groups, we can arrange multiple buses or custom private tours. Small group and private tours are also available for a more personalized experience.